1. Introduction & Scope
Welcome to Hylem. Your privacy is of paramount importance to us. This Privacy Policy governs your use of the Hylem mobile applications (applicable to both the **Hylem** dealer app and the **Hyluxe** skilled labor app), as well as our web portal, services, and associated APIs.
By accessing or using our platform, you consent to the collection, transfer, storage, and processing of your personal information as defined here. If you do not agree with any provision of this policy, please do not use our applications or provide us with your data.
2. Information We Collect
We gather various forms of data to authenticate identity, verify business transactions, and administer reward incentives.
Direct Personal Information
- Full Legal Name
- Phone Number (verified via secure OTP)
- Email Address
- Profile picture or avatar
Business & Role Metadata
- User Role (Dealer or Skilled Labor)
- Tax Identification Numbers (GST/VAT)
- Billing and Shipping Addresses
- Invoices and purchase ledger receipts
3. Device Permissions & System Access
Our App leverages specific hardware APIs on your device to execute essential operations. When using the mobile application, you will be prompted to grant permissions:
Camera Permission
Used exclusively for QR code scanning in the Hyluxe application to authenticate physical product coupons and award reward points.
Photo Library / File Access
Allows you to select and upload business invoices, onboarding documents, tax registry letters, or profile pictures directly from your device storage.
Push Notifications
Registers device tokens to dispatch instant warnings, reward approvals, active brand campaigns, and bill updates.
4. How We Use Collected Data
The information we gather is used strictly to fulfill service deliverables, execute rewards validation, and communicate updates:
- Account Management & Authentication: To handle secure OTP authentication and maintain session authorization using JWT tokens.
- Transaction Processing & Auditing: To verify dealer invoices and check target campaigns prior to approving cashback or material incentives.
- Fraud Prevention: To prevent coupon recycling, duplicated invoice claims, and unauthorized multiple accounts.
- Communication Services: Sending alerts on billing transactions, verification updates, and active reward program parameters.
5. Data Sharing & Third Parties
Hylem does not sell, rent, or trade your personal or business data to brokers or marketing platforms. We share your information only under the following conditions:
Service Providers: We cooperate with third-party infrastructure solutions to power notifications (e.g. Firebase Cloud Messaging), securely host file attachments, and run database processes. These services operate under strict confidentiality clauses and cannot use your data for independent goals.
Legal & Regulatory Auditing: We may disclose data when legally obligated to comply with statutory mandates, tax audits, court orders, or law enforcement inquiries.
6. Data Deletion & Rights
We acknowledge your right to inspect, edit, or request erasure of the personal credentials you store with us.
Account Deletion Policy (Google Play Compliant)
You can request complete deletion of your account and all corresponding transactional records at any time. Upon deletion, your personal profiles, registered tax documents, scanning history, and point ledger balances will be permanently erased or fully anonymized.
To request account deletion, you can navigate to Settings inside the Mobile App or submit a request directly to bathsystemsryp@gmail.com.
7. Contact & Support
For details concerning this Privacy Policy, questions about information safeguards, or requests to exercise your data rights, please contact our privacy compliance team:
Support Email
bathsystemsryp@gmail.com
Headquarters
Hylem Hardware Solutions Private Limited